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Mickey Evans and Robert Gunter, The Sandlot, directed by David Mickey Evans, 20th Century Fox, 1993.

more than a hundred studies: Frank R. C. de Wit, Lindred L. Greer, and Karen A. Jehn, “The Paradox of Intragroup Conflict: A Meta-analysis,” Journal of Applied Psychology 97 (2012): 360–90.

more original ideas in Chinese technology companies: Jiing-Lih Farh, Cynthia Lee, and Crystal I. C. Farh, “Task Conflict and Creativity: A Question of How Much and When,” Journal of Applied Psychology 95 (2010): 1173–80.

innovate more in Dutch delivery services: Carsten K. W. De Dreu, “When Too Little or Too Much Hurts: Evidence for a Curvilinear Relationship between Task Conflict and Innovation in Teams,” Journal of Management 32 (2006): 83–107.

make better decisions in American hospitals: Robert S. Dooley and Gerald E. Fryxell, “Attaining Decision Quality and Commitment from Dissent: The Moderating Effects of Loyalty and Competence in Strategic Decision-Making Teams,” Academy of Management Journal 42 (1999): 389–402.

“The absence of conflict”: Kathleen M. Eisenhardt, Jean L. Kahwajy, and L. J. Bourgeois III, “How Management Teams Can Have a Good Fight,” Harvard Business Review, July–August 1997, 77–85.

Kids whose parents clash constructively: Kathleen McCoy, E. Mark Cummings, and Patrick T. Davies, “Constructive and Destructive Marital Conflict, Emotional Security and Children’s Prosocial Behavior,” Journal of Child Psychology and Psychiatry 50 (2009): 270–79.

architects were more likely: Donald W. Mackinnon, “Personality and the Realization of Creative Potential,” American Psychologist 20 (1965): 273–81.

“tense but secure”: Paula Olszewski, Marilynn Kulieke, and Thomas Buescher, “The Influence of the Family Environment on the Development of Talent: A Literature Review,” Journal for the Education of the Gifted 11 (1987): 6–28.

“The creative person-to-be”: Robert S. Albert, ed., Genius & Eminence (Oxford: Pergamon Press, 1992).

It’s called agreeableness: Lauri A. Jensen-Campbell, Jennifer M. Knack, and Haylie L. Gomez, “The Psychology of Nice People,” Social and Personality Psychology Compass 4 (2010): 1042–56; Robert R. McCrae and Antonio Terraciano, “National Character and Personality,” Current Directions in Psychological Science 15 (2006): 156–61.

analysis of over 40 million tweets: Bryor Snefjella, Daniel Schmidtke, and Victor Kuperman, “National Character Stereotypes Mirror Language Use: A Study of Canadian and American Tweets,” PLoS ONE 13 (2018): e0206188.

to become engineers and lawyers: Henk T. van der Molen, Henk G. Schmidt, and Gerard Kruisman, “Personality Characteristics of Engineers,” European Journal of Engineering Education 32 (2007): 495–501; Gidi Rubinstein, “The Big Five among Male and Female Students of Different Faculties,” Personality and Individual Differences 38 (2005): 1495–503.

If you’re highly disagreeable: Stéphane Côté and D. S. Moskowitz, “On the Dynamic Covariation between Interpersonal Behavior and Affect: Prediction from Neuroticism, Extraversion, and Agreeableness,” Journal of Personality and Social Psychology 75 (1998): 1032–46.

When I studied Pixar: Personal interviews with Brad Bird, November 8, 2018, and April 28, 2020; Nicole Grindle, October 19, 2018, and March 17, 2020; and John Walker, November 21, 2018, and March 24, 2020; “The Creative Power of Misfits,” WorkLife with Adam Grant, March 5, 2019; Hayagreeva Rao, Robert Sutton, and Allen P. Webb, “Innovation Lessons from Pixar: An Interview with Oscar-Winning Director Brad Bird,” McKinsey Quarterly, April 1, 2008, www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/innovation-lessons-from-pixar-an-interview-with-oscar-winning-director-brad-bird; The Making of “The Incredibles,” directed by Rick Butler, Pixar, 2005; Alec Bojalad, “The Incredibles 2: Brad Bird on Family, Blu-Ray Extras, and More,” Den of Geek, October 24, 2018, www.denofgeek.com/tv/the-incredibles-2-brad-bird-on-family-blu-ray-extras-and-more.

disagreeable people speak up more frequently: Jeffery A. LePine and Linn Van Dyne, “Voice and Cooperative Behavior as Contrasting Forms of Contextual Performance: Evidence of Differential Relationships with Big Five Personality Characteristics and Cognitive Ability,” Journal of Applied Psychology 86 (2001): 326–36.

especially when leaders aren’t receptive: Samuel T. Hunter and Lily Cushenbery, “Is Being a Jerk Necessary for Originality? Examining the Role of Disagreeableness in the Sharing and Utilization of Original Ideas,” Journal of Business and Psychology 30 (2015): 621–39.

foster more task conflict: Leslie A. DeChurch and Michelle A. Marks, “Maximizing the Benefits of Task Conflict: The Role of Conflict Management,” International Journal of Conflict Management 12 (2001): 4–22.

dissatisfaction promotes creativity only: Jing Zhou and Jennifer M. George, “When Job Dissatisfaction Leads to Creativity: Encouraging the Expression of Voice,” Academy of Management Journal 44 (2001): 682–96.

cultural misfits are: Amir Goldberg et al., “Fitting In or Standing Out? The Tradeoffs of Structural and Cultural Embeddedness,” American Sociological Review 81 (2016): 1190–222.

In building a team: Joeri Hofmans and Timothy A. Judge, “Hiring for Culture Fit Doesn’t Have to Undermine Diversity,” Harvard Business Review, September 18, 2019, hbr.org/2019/09/hiring-for-culture-fit-doesnt-have-to-undermine-diversity.

CEOs who indulge flattery: Sun Hyun Park, James D. Westphal, and Ithai Stern, “Set Up for a Fall: The Insidious Effects of Flattery and Opinion Conformity toward Corporate Leaders,” Administrative Science Quarterly 56 (2011): 257–302.

when employees received tough feedback: Francesca Gino, “Research: We Drop People Who Give Us Critical Feedback,” Harvard Business Review, September 16, 2016, hbr.org/2016/09/research-we-drop-people-who-give-us-critical-feedback.

“murder boards” to stir up: William Safire, “On Language: Murder Board at the Skunk Works,” New York Times, October 11, 1987, www.nytimes.com/1987/10/11/magazine/on-language-murder-board-at-the-skunk-works.html.

At X, Google’s “moonshot factory”: Derek Thompson, “Google X and the Science of Radical Creativity,” The Atlantic, November 2017, www.theatlantic.com/magazine/archive/2017/11/x-google-moonshot-factory/540648.

“The most essential gift”: The Cambridge Companion to Hemingway, ed. Scott Donaldson (Cambridge: Cambridge University Press, 1996).

How well we take criticism: David Yeager et al., “Breaking the Cycle of Mistrust: Wise Interventions to Provide Critical Feedback across the Racial Divide,” Journal of Experimental Psychology: General 143 (2014): 804–24.

people who lack power or status: Elizabeth W. Morrison, “Employee Voice Behavior: Integration and Directions for Future Research,” Academy of Management Annals 5 (2011): 373–412; Charlan Jeanne Nemeth, In Defense of Troublemakers: The Power of Dissent in Life and Business (New York: Basic Books, 2018).

Agreeable people were significantly more: Jennifer A. Chatman and Sigal G. Barsade, “Personality, Organizational Culture, and Cooperation: Evidence from a Business Simulation,” Administrative Science Quarterly 40 (1995): 423–43.

A major problem with task conflict: De Wit, Greer, and Jehn, “The Paradox of Intragroup Conflict.”

framing a dispute as a debate: Ming-Hong Tsai and Corinne Bendersky, “The Pursuit of Information Sharing: Expressing Task Conflicts as Debates vs. Disagreements Increases Perceived Receptivity to Dissenting Opinions in Groups,” Organization Science 27 (2016): 141–56.

why they favor particular policies: Philip M. Fernbach et al., “Political Extremism Is Supported by an Illusion of Understanding,” Psychological Science 24

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