The Book of Business Etiquette by Nella Braddy Henney (best pdf ebook reader .txt) 📕

If a man should enter a restaurant and find a girl whom he knows already seated he may join her if he thinks he will be not unwelcome, but this does not make it incumbent upon him to pay for her lunch. He may offer to do it, but it is a matter that rests with the girl. If she does not care to develop his acquaintance she should not permit it, but if the two are good friends or if she feels that he is a man she would like to know, she may give him her check to settle along with his own. A girl is herself the best judge of what to do under such conditions, and if common sense does not show her the way out etiquette will not help.

Women in business sometimes bring up perplexing questions and create awkward situations. Suppose a man has asked a girl several times to a business-social lunch and she has accepted every time. It seems that she should, as a man would in the same position, make some return. If she works for a house where there is a dining room in which checks do not have to be settled at the end of every meal she may do so without the slightest difficulty, but if she is compelled to take him to a place where the check must be given to the waiter or paid at the desk before they leave, she must look out for a different way of managing things. Business luncheons are usually paid for by the firm in whose interests they are brought about, and if the girl works for an organization where there are several men employed she may ask one of them to take her friend out to lunch. Then, even if she is not present, her social duty is done. The easiest way out of such a predicament, it is superfluous to say, is never to get into it.

A girl who enters business presumably accepts the same conditions that men have to meet. She has no right to expect special favors because she is a woman. She does get a certain amount of consideration, as indeed she should, but she is very foolish and childish if she feels resentful when a busy man fails to hold open a door for her to pass through, when he rushes into his office ahead of her, or when he cuts short an interview when she has said only half of what she had on her mind.

Much is said about the man who keeps his seat on a train while a woman stands. His defense rests upon two arguments, first, that his need is greater than hers (which is not true) and, second, that she does not appreciate it even when he does give it to her (which is not true either). Unfortunately, there are as many rude women in the world—and this statement is not made carelessly—as there are rude men, and in almost half the cases where a man rises to give a woman his place the woman sits down without even a glance toward her benefactor, as if the act, which is no small sacrifice on the part of a tired man, were not worth noticing. Every act of civility or thoughtfulness should be rewarded with at least a “Thank you” and a good hearty one at that.

Old people, cripples, and invalids rarely fail to secure seats, however crowded a car may be. A man seldom offers his place to another man unless it is evident that the other, because of age, infirmity, or extreme fatigue is greatly in need of it. Well-bred girls resign their seats to old men, but if they refuse to accept, the girls do not insist. At a reunion of Confederate veterans several years ago a girl rose from her place on a street car to allow a feeble old man to sit down. He gripped the strap fiercely.

“I ain't dead yet,” he responded sturdily.

One of the chief petty complaints brought against women is that they do not keep their places in line. Some of them appear to have neither conscience nor compunction about dashing up to a ticket window ahead of twenty or thirty people who are waiting for their turn. Men would do the same thing (so men themselves say) but they know very well that the other men in the line would make them regret it in short order. Two or three minutes is all one can save by such methods and it is not worth it. Even if it were more it would still not be worth it.

When a woman breaks into a line it is quite permissible for the person behind her (whoever he or she may be) to say, “I beg your pardon, I was here first.” This should be enough. Sometimes there is an almost desperate reason why one should get to a window. Many times everybody in the line has the same desperate reason for being in a hurry, but now and then in individual cases it is allowable for a woman (or a man) to ask for another person's place. But only if there is a most urgent reason for it. Much of courtesy is made up of petty sacrifices, and most of the great sacrifices are only a larger form of courtesy. It all comes back to Sir Philip Sidney's principle of “Thy need is greater than mine,” but it is only extraordinary circumstances which warrant one's saying, “My need is greater than thine.”

Since the beginning of time, and before (if there was any before) women have done their share of the work of the world. Formerly their part of it centered in the home but now that machinery has taken it out of the home they have come out of the home too, to stand in the fields and factories of industry by the side of their fathers and husbands and brothers. Because they have recently been thrown into closer association in their hours of work than ever before there has sprung up a certain amount of strife between men and women, and a great deal is said about how superior men are to women and how superior women are to men. It is pure nonsense. If all the men in the world were put on one side of a scale and all the women on the other, the scale would probably stand perfectly still.

The woman in business should never forget that she is a woman but she must remember that above all things she is a citizen, and that she herself has value and her work has value only as they contribute to her community and her community as it contributes to her country. Courtesy is one of her strongest allies, this quality which, alone, can do nothing, but, united to the solid virtues that make character, can move mountains.

We have said a good deal as we came along about courtesy toward oneself and other people, but perhaps the most valuable of all courtesies in business is politeness toward one's job. It is desirable for every woman to be pretty, well-dressed, and well-groomed, but it is much more desirable for the woman in business to be able to do capable and efficient work. She may be ornamental but she must be useful, and while she is at the office her chief concern should be with her job and not with herself. The end of business is accomplishment, and courtesy is valuable because it is a means of making accomplishment easy and pleasant. It is this that gives us the grace to accept whatever comes, if not gladly, at least bravely.

It is a poor workman who quarrels with his tools (or with his job), so the proverb says, and there are two lines of Mr. Kipling's that might be added. He was speaking of a king, but in a democracy we are all kings: